Password Reset throws 'Something went wrong while resetting customer password' error
It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.
magento2 magento-2.1.7
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
bumped to the homepage by Community♦ 4 hours ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.
magento2 magento-2.1.7
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
bumped to the homepage by Community♦ 4 hours ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.
magento2 magento-2.1.7
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.
magento2 magento-2.1.7
magento2 magento-2.1.7
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
edited Nov 3 '17 at 20:06
Kishor Kumar
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
asked Nov 3 '17 at 15:28
Kishor KumarKishor Kumar
1135
1135
bumped to the homepage by Community♦ 4 hours ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
bumped to the homepage by Community♦ 4 hours ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
Please set below configuration and than you can reset passwords if below condition satisfies your request.
suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes.
Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests
also make sure cron job is working in your web store.
Thanks
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
add a comment |
Your Answer
StackExchange.ready(function() {
var channelOptions = {
tags: "".split(" "),
id: "479"
};
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function() {
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled) {
StackExchange.using("snippets", function() {
createEditor();
});
}
else {
createEditor();
}
});
function createEditor() {
StackExchange.prepareEditor({
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: false,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
imageUploader: {
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
},
onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
});
}
});
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e) {
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom)) {
StackExchange.using('gps', function() { StackExchange.gps.track('embedded_signup_form.view', { location: 'question_page' }); });
$window.unbind('scroll', onScroll);
}
};
$window.on('scroll', onScroll);
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fmagento.stackexchange.com%2fquestions%2f199984%2fpassword-reset-throws-something-went-wrong-while-resetting-customer-password-e%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
Please set below configuration and than you can reset passwords if below condition satisfies your request.
suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes.
Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests
also make sure cron job is working in your web store.
Thanks
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
add a comment |
Please set below configuration and than you can reset passwords if below condition satisfies your request.
suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes.
Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests
also make sure cron job is working in your web store.
Thanks
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
add a comment |
Please set below configuration and than you can reset passwords if below condition satisfies your request.
suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes.
Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests
also make sure cron job is working in your web store.
Thanks
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
Please set below configuration and than you can reset passwords if below condition satisfies your request.
suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes.
Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests
also make sure cron job is working in your web store.
Thanks
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
answered Nov 5 '17 at 11:44
MeetanshiMeetanshi
720319
720319
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
add a comment |
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
I tried that. After the interval, the password reset is working for other customers (sending password reset links successfully) but it is not working with one of the customers email. As you know if we try to reset the password before the interval time completes, it throws different error('too many password reset requests').
– Kishor Kumar
Nov 6 '17 at 15:55
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
Please wait for some time to send request because all requests are in queue. one by one request get executed.
– Meetanshi
Nov 6 '17 at 17:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
@Meetanshi, I think this answer is related to admin part, means reset password for admin not customer.
– Jsparo30
Jan 14 '18 at 7:34
add a comment |
Thanks for contributing an answer to Magento Stack Exchange!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e) {
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom)) {
StackExchange.using('gps', function() { StackExchange.gps.track('embedded_signup_form.view', { location: 'question_page' }); });
$window.unbind('scroll', onScroll);
}
};
$window.on('scroll', onScroll);
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fmagento.stackexchange.com%2fquestions%2f199984%2fpassword-reset-throws-something-went-wrong-while-resetting-customer-password-e%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e) {
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom)) {
StackExchange.using('gps', function() { StackExchange.gps.track('embedded_signup_form.view', { location: 'question_page' }); });
$window.unbind('scroll', onScroll);
}
};
$window.on('scroll', onScroll);
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e) {
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom)) {
StackExchange.using('gps', function() { StackExchange.gps.track('embedded_signup_form.view', { location: 'question_page' }); });
$window.unbind('scroll', onScroll);
}
};
$window.on('scroll', onScroll);
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e) {
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom)) {
StackExchange.using('gps', function() { StackExchange.gps.track('embedded_signup_form.view', { location: 'question_page' }); });
$window.unbind('scroll', onScroll);
}
};
$window.on('scroll', onScroll);
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
