How Magento fulfils Product Exchange (RMA Exchange) request?












1















I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
Lets say,




Customer Requested for exchange product from Product-1 to Product-2?




I don't see there is option for add/edit product in already placed orders.



How Magento fulfills or Handle this type of request?









share|improve this question














bumped to the homepage by Community 6 mins ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.




















    1















    I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
    Lets say,




    Customer Requested for exchange product from Product-1 to Product-2?




    I don't see there is option for add/edit product in already placed orders.



    How Magento fulfills or Handle this type of request?









    share|improve this question














    bumped to the homepage by Community 6 mins ago


    This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.


















      1












      1








      1








      I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
      Lets say,




      Customer Requested for exchange product from Product-1 to Product-2?




      I don't see there is option for add/edit product in already placed orders.



      How Magento fulfills or Handle this type of request?









      share|improve this question














      I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
      Lets say,




      Customer Requested for exchange product from Product-1 to Product-2?




      I don't see there is option for add/edit product in already placed orders.



      How Magento fulfills or Handle this type of request?






      magento-enterprise rma






      share|improve this question













      share|improve this question











      share|improve this question




      share|improve this question










      asked Oct 15 '15 at 13:08









      Nilesh TighareNilesh Tighare

      270212




      270212





      bumped to the homepage by Community 6 mins ago


      This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.







      bumped to the homepage by Community 6 mins ago


      This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
























          1 Answer
          1






          active

          oldest

          votes


















          0














          RMA Workflow




          1. A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

          2. After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

          3. The customer returns the merchandise.

          4. You receive and approve the return partially or completely, or cancel.


          enter image description here



          The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0






          share|improve this answer


























          • Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

            – Nilesh Tighare
            Oct 15 '15 at 13:34











          • I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

            – brentwpeterson
            Oct 15 '15 at 13:37











          • So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

            – Nilesh Tighare
            Oct 15 '15 at 13:39













          Your Answer








          StackExchange.ready(function() {
          var channelOptions = {
          tags: "".split(" "),
          id: "479"
          };
          initTagRenderer("".split(" "), "".split(" "), channelOptions);

          StackExchange.using("externalEditor", function() {
          // Have to fire editor after snippets, if snippets enabled
          if (StackExchange.settings.snippets.snippetsEnabled) {
          StackExchange.using("snippets", function() {
          createEditor();
          });
          }
          else {
          createEditor();
          }
          });

          function createEditor() {
          StackExchange.prepareEditor({
          heartbeatType: 'answer',
          autoActivateHeartbeat: false,
          convertImagesToLinks: false,
          noModals: true,
          showLowRepImageUploadWarning: true,
          reputationToPostImages: null,
          bindNavPrevention: true,
          postfix: "",
          imageUploader: {
          brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
          contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
          allowUrls: true
          },
          onDemand: true,
          discardSelector: ".discard-answer"
          ,immediatelyShowMarkdownHelp:true
          });


          }
          });














          draft saved

          draft discarded


















          StackExchange.ready(
          function () {
          StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fmagento.stackexchange.com%2fquestions%2f86582%2fhow-magento-fulfils-product-exchange-rma-exchange-request%23new-answer', 'question_page');
          }
          );

          Post as a guest















          Required, but never shown

























          1 Answer
          1






          active

          oldest

          votes








          1 Answer
          1






          active

          oldest

          votes









          active

          oldest

          votes






          active

          oldest

          votes









          0














          RMA Workflow




          1. A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

          2. After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

          3. The customer returns the merchandise.

          4. You receive and approve the return partially or completely, or cancel.


          enter image description here



          The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0






          share|improve this answer


























          • Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

            – Nilesh Tighare
            Oct 15 '15 at 13:34











          • I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

            – brentwpeterson
            Oct 15 '15 at 13:37











          • So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

            – Nilesh Tighare
            Oct 15 '15 at 13:39


















          0














          RMA Workflow




          1. A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

          2. After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

          3. The customer returns the merchandise.

          4. You receive and approve the return partially or completely, or cancel.


          enter image description here



          The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0






          share|improve this answer


























          • Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

            – Nilesh Tighare
            Oct 15 '15 at 13:34











          • I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

            – brentwpeterson
            Oct 15 '15 at 13:37











          • So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

            – Nilesh Tighare
            Oct 15 '15 at 13:39
















          0












          0








          0







          RMA Workflow




          1. A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

          2. After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

          3. The customer returns the merchandise.

          4. You receive and approve the return partially or completely, or cancel.


          enter image description here



          The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0






          share|improve this answer















          RMA Workflow




          1. A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.

          2. After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.

          3. The customer returns the merchandise.

          4. You receive and approve the return partially or completely, or cancel.


          enter image description here



          The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0







          share|improve this answer














          share|improve this answer



          share|improve this answer








          edited Oct 15 '15 at 13:29

























          answered Oct 15 '15 at 13:22









          brentwpetersonbrentwpeterson

          4,27143373




          4,27143373













          • Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

            – Nilesh Tighare
            Oct 15 '15 at 13:34











          • I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

            – brentwpeterson
            Oct 15 '15 at 13:37











          • So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

            – Nilesh Tighare
            Oct 15 '15 at 13:39





















          • Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

            – Nilesh Tighare
            Oct 15 '15 at 13:34











          • I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

            – brentwpeterson
            Oct 15 '15 at 13:37











          • So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

            – Nilesh Tighare
            Oct 15 '15 at 13:39



















          Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

          – Nilesh Tighare
          Oct 15 '15 at 13:34





          Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.

          – Nilesh Tighare
          Oct 15 '15 at 13:34













          I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

          – brentwpeterson
          Oct 15 '15 at 13:37





          I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?

          – brentwpeterson
          Oct 15 '15 at 13:37













          So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

          – Nilesh Tighare
          Oct 15 '15 at 13:39







          So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?

          – Nilesh Tighare
          Oct 15 '15 at 13:39




















          draft saved

          draft discarded




















































          Thanks for contributing an answer to Magento Stack Exchange!


          • Please be sure to answer the question. Provide details and share your research!

          But avoid



          • Asking for help, clarification, or responding to other answers.

          • Making statements based on opinion; back them up with references or personal experience.


          To learn more, see our tips on writing great answers.




          draft saved


          draft discarded














          StackExchange.ready(
          function () {
          StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fmagento.stackexchange.com%2fquestions%2f86582%2fhow-magento-fulfils-product-exchange-rma-exchange-request%23new-answer', 'question_page');
          }
          );

          Post as a guest















          Required, but never shown





















































          Required, but never shown














          Required, but never shown












          Required, but never shown







          Required, but never shown

































          Required, but never shown














          Required, but never shown












          Required, but never shown







          Required, but never shown







          Popular posts from this blog

          Magento 2 controller redirect on button click in phtml file

          Polycentropodidae