logo dimensions not effective in 1.9.1 e-mail












0















I uploaded a png logo with size 400x188px like this:
Admin panel -> Design -> I selected default config -> transactional emails



After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.



Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?



2nd issue i have is that when i select password forgotten option, i get the default magento logo.



I have flushed all cache (even that it is not active at the moment) etc.



What am i missing?










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    0















    I uploaded a png logo with size 400x188px like this:
    Admin panel -> Design -> I selected default config -> transactional emails



    After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.



    Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?



    2nd issue i have is that when i select password forgotten option, i get the default magento logo.



    I have flushed all cache (even that it is not active at the moment) etc.



    What am i missing?










    share|improve this question
















    bumped to the homepage by Community 1 hour ago


    This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.


















      0












      0








      0








      I uploaded a png logo with size 400x188px like this:
      Admin panel -> Design -> I selected default config -> transactional emails



      After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.



      Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?



      2nd issue i have is that when i select password forgotten option, i get the default magento logo.



      I have flushed all cache (even that it is not active at the moment) etc.



      What am i missing?










      share|improve this question
















      I uploaded a png logo with size 400x188px like this:
      Admin panel -> Design -> I selected default config -> transactional emails



      After that I selected the logo -> upload, I set width 200 and height 94 and then saved the configuration.



      Now when I create an order I receive the email with the logo, but it is still large. Do i need to change the header file for emails?



      2nd issue i have is that when i select password forgotten option, i get the default magento logo.



      I have flushed all cache (even that it is not active at the moment) etc.



      What am i missing?







      magento-1.9 ce-1.9.1.0 email-templates






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited Jan 17 '16 at 9:27









      Klettseb

      3,05031651




      3,05031651










      asked May 5 '15 at 16:03









      carlocarlo

      254823




      254823





      bumped to the homepage by Community 1 hour ago


      This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.







      bumped to the homepage by Community 1 hour ago


      This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
























          2 Answers
          2






          active

          oldest

          votes


















          0














          You upload it correctly



          To change this globally, go to:




          System > Configuration > General > Design > Transactional Emails




          and upload it there. I'm using Magento ver. 1.9.0.1



          You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.



          So:



          "/public_html/skin/frontend/fortis/default/images/logo_email.gif"



          I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.






          share|improve this answer
























          • Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

            – Bjinse
            Feb 3 '16 at 14:35



















          0














          If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
          This also works if you see question marks in the mail.
          I had the same problem. The displayed logo in the password mail was in:
          skin/frontend/default/default/images/logo_email.gif
          It should be about 1200 px to fill the page width when printing an e-mail.
          And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.






          share|improve this answer

























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            2 Answers
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            2 Answers
            2






            active

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            active

            oldest

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            0














            You upload it correctly



            To change this globally, go to:




            System > Configuration > General > Design > Transactional Emails




            and upload it there. I'm using Magento ver. 1.9.0.1



            You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.



            So:



            "/public_html/skin/frontend/fortis/default/images/logo_email.gif"



            I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.






            share|improve this answer
























            • Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

              – Bjinse
              Feb 3 '16 at 14:35
















            0














            You upload it correctly



            To change this globally, go to:




            System > Configuration > General > Design > Transactional Emails




            and upload it there. I'm using Magento ver. 1.9.0.1



            You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.



            So:



            "/public_html/skin/frontend/fortis/default/images/logo_email.gif"



            I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.






            share|improve this answer
























            • Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

              – Bjinse
              Feb 3 '16 at 14:35














            0












            0








            0







            You upload it correctly



            To change this globally, go to:




            System > Configuration > General > Design > Transactional Emails




            and upload it there. I'm using Magento ver. 1.9.0.1



            You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.



            So:



            "/public_html/skin/frontend/fortis/default/images/logo_email.gif"



            I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.






            share|improve this answer













            You upload it correctly



            To change this globally, go to:




            System > Configuration > General > Design > Transactional Emails




            and upload it there. I'm using Magento ver. 1.9.0.1



            You Should have an image in your folder called logo_email.gif same as logo_print.gif for the "Print View" pages.



            So:



            "/public_html/skin/frontend/fortis/default/images/logo_email.gif"



            I would recommend though using the image already in the size you need it instead of changing it through css and the Magento backend.







            share|improve this answer












            share|improve this answer



            share|improve this answer










            answered Jan 16 '16 at 13:36









            KlettsebKlettseb

            3,05031651




            3,05031651













            • Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

              – Bjinse
              Feb 3 '16 at 14:35



















            • Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

              – Bjinse
              Feb 3 '16 at 14:35

















            Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

            – Bjinse
            Feb 3 '16 at 14:35





            Magento recommends to upload a double size image in pixels and specify the desired size in the configuration. Then the image looks good on new high resolution displays.

            – Bjinse
            Feb 3 '16 at 14:35













            0














            If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
            This also works if you see question marks in the mail.
            I had the same problem. The displayed logo in the password mail was in:
            skin/frontend/default/default/images/logo_email.gif
            It should be about 1200 px to fill the page width when printing an e-mail.
            And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.






            share|improve this answer






























              0














              If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
              This also works if you see question marks in the mail.
              I had the same problem. The displayed logo in the password mail was in:
              skin/frontend/default/default/images/logo_email.gif
              It should be about 1200 px to fill the page width when printing an e-mail.
              And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.






              share|improve this answer




























                0












                0








                0







                If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
                This also works if you see question marks in the mail.
                I had the same problem. The displayed logo in the password mail was in:
                skin/frontend/default/default/images/logo_email.gif
                It should be about 1200 px to fill the page width when printing an e-mail.
                And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.






                share|improve this answer















                If you still get mails with a wrong logo, look in your mail program for View raw HTML message, then you can see which logo it uses. Then simply replace that logo by your own logo. This even works for mails already sent. When your customers reopen the mail, the mail program will re-fetch the image.
                This also works if you see question marks in the mail.
                I had the same problem. The displayed logo in the password mail was in:
                skin/frontend/default/default/images/logo_email.gif
                It should be about 1200 px to fill the page width when printing an e-mail.
                And you are right that it does not help to set the correct dimensions in the configuration. They are not used in this mail. Seems a bug to me.







                share|improve this answer














                share|improve this answer



                share|improve this answer








                edited Feb 3 '16 at 14:50

























                answered Feb 3 '16 at 14:39









                BjinseBjinse

                1414




                1414






























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