Magento is randomly resetting product inventory to 0
We have a client who has mentioned that inventory on certain items is randomly and magically getting reset to 0, even though it might have had an inventory level of 20 the day before. No, they're not getting 20 orders in one day to set the inventory to 0.
Has anyone experienced similar behavior before? What areas of the code should we look at that might cause such an issue? They only have stamps.com using the API, no other external apps are connecting to the site (aside from CC and shipping APIs).
inventory
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
add a comment |
We have a client who has mentioned that inventory on certain items is randomly and magically getting reset to 0, even though it might have had an inventory level of 20 the day before. No, they're not getting 20 orders in one day to set the inventory to 0.
Has anyone experienced similar behavior before? What areas of the code should we look at that might cause such an issue? They only have stamps.com using the API, no other external apps are connecting to the site (aside from CC and shipping APIs).
inventory
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
Has there been any orders at all for those products that have had their inventory reset to 0?
– zigojacko
Aug 13 '13 at 10:21
Did you ever find an answer for this? I'm getting the same problem. I can can set the stock quantity ok but as soon as I view the product page it gets set back to 0 and "out of stock".
– Mr_Chimp
Sep 12 '14 at 15:38
Hi , Did you find an answer for this as well ? I am having the same issue now , we had recently downgraded from Magento Enterprise to Community 1.9.x
– Pravin
Mar 24 '17 at 9:19
I did not ever find out what was causing this. I no longer work on the project anymore and it was migrated off of Magento. Sorry I couldn't help.
– Brian Litzinger
Mar 24 '17 at 14:39
add a comment |
We have a client who has mentioned that inventory on certain items is randomly and magically getting reset to 0, even though it might have had an inventory level of 20 the day before. No, they're not getting 20 orders in one day to set the inventory to 0.
Has anyone experienced similar behavior before? What areas of the code should we look at that might cause such an issue? They only have stamps.com using the API, no other external apps are connecting to the site (aside from CC and shipping APIs).
inventory
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
We have a client who has mentioned that inventory on certain items is randomly and magically getting reset to 0, even though it might have had an inventory level of 20 the day before. No, they're not getting 20 orders in one day to set the inventory to 0.
Has anyone experienced similar behavior before? What areas of the code should we look at that might cause such an issue? They only have stamps.com using the API, no other external apps are connecting to the site (aside from CC and shipping APIs).
inventory
inventory
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
asked Jul 19 '13 at 20:54
Brian LitzingerBrian Litzinger
1094
1094
Has there been any orders at all for those products that have had their inventory reset to 0?
– zigojacko
Aug 13 '13 at 10:21
Did you ever find an answer for this? I'm getting the same problem. I can can set the stock quantity ok but as soon as I view the product page it gets set back to 0 and "out of stock".
– Mr_Chimp
Sep 12 '14 at 15:38
Hi , Did you find an answer for this as well ? I am having the same issue now , we had recently downgraded from Magento Enterprise to Community 1.9.x
– Pravin
Mar 24 '17 at 9:19
I did not ever find out what was causing this. I no longer work on the project anymore and it was migrated off of Magento. Sorry I couldn't help.
– Brian Litzinger
Mar 24 '17 at 14:39
add a comment |
Has there been any orders at all for those products that have had their inventory reset to 0?
– zigojacko
Aug 13 '13 at 10:21
Did you ever find an answer for this? I'm getting the same problem. I can can set the stock quantity ok but as soon as I view the product page it gets set back to 0 and "out of stock".
– Mr_Chimp
Sep 12 '14 at 15:38
Hi , Did you find an answer for this as well ? I am having the same issue now , we had recently downgraded from Magento Enterprise to Community 1.9.x
– Pravin
Mar 24 '17 at 9:19
I did not ever find out what was causing this. I no longer work on the project anymore and it was migrated off of Magento. Sorry I couldn't help.
– Brian Litzinger
Mar 24 '17 at 14:39
Has there been any orders at all for those products that have had their inventory reset to 0?
– zigojacko
Aug 13 '13 at 10:21
Has there been any orders at all for those products that have had their inventory reset to 0?
– zigojacko
Aug 13 '13 at 10:21
Did you ever find an answer for this? I'm getting the same problem. I can can set the stock quantity ok but as soon as I view the product page it gets set back to 0 and "out of stock".
– Mr_Chimp
Sep 12 '14 at 15:38
Did you ever find an answer for this? I'm getting the same problem. I can can set the stock quantity ok but as soon as I view the product page it gets set back to 0 and "out of stock".
– Mr_Chimp
Sep 12 '14 at 15:38
Hi , Did you find an answer for this as well ? I am having the same issue now , we had recently downgraded from Magento Enterprise to Community 1.9.x
– Pravin
Mar 24 '17 at 9:19
Hi , Did you find an answer for this as well ? I am having the same issue now , we had recently downgraded from Magento Enterprise to Community 1.9.x
– Pravin
Mar 24 '17 at 9:19
I did not ever find out what was causing this. I no longer work on the project anymore and it was migrated off of Magento. Sorry I couldn't help.
– Brian Litzinger
Mar 24 '17 at 14:39
I did not ever find out what was causing this. I no longer work on the project anymore and it was migrated off of Magento. Sorry I couldn't help.
– Brian Litzinger
Mar 24 '17 at 14:39
add a comment |
2 Answers
2
active
oldest
votes
No, I never heard of such things, but I think, debugging might be quite easy: Write an observer, if the inventory is set to 0 log a the whole request, stacktrace, etc.
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
1
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
add a comment |
we are having the same issue. We have meticulously gone through logs and calls being made to our third party inventory system. Every time it correctly updates the product to the quantity available. Give it an hour or two and it "re-sets" it to zero. Then we run the sync again and it updates to the correct stock Quantity. Has anyone found an answer for this please? We are on Magento 1.9.3.2 and the items are NOT being sold. Thanx
answered 6 mins ago
EstaEsta
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
No, I never heard of such things, but I think, debugging might be quite easy: Write an observer, if the inventory is set to 0 log a the whole request, stacktrace, etc.
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
1
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
add a comment |
No, I never heard of such things, but I think, debugging might be quite easy: Write an observer, if the inventory is set to 0 log a the whole request, stacktrace, etc.
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
1
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
add a comment |
No, I never heard of such things, but I think, debugging might be quite easy: Write an observer, if the inventory is set to 0 log a the whole request, stacktrace, etc.
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
No, I never heard of such things, but I think, debugging might be quite easy: Write an observer, if the inventory is set to 0 log a the whole request, stacktrace, etc.
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
answered Aug 13 '13 at 9:05
Fabian BlechschmidtFabian Blechschmidt
33.3k663172
33.3k663172
1
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
add a comment |
1
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
1
1
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
Good advice, wish I would have seen this 3 years ago :D
– Brian Litzinger
Mar 24 '17 at 14:40
add a comment |
we are having the same issue. We have meticulously gone through logs and calls being made to our third party inventory system. Every time it correctly updates the product to the quantity available. Give it an hour or two and it "re-sets" it to zero. Then we run the sync again and it updates to the correct stock Quantity. Has anyone found an answer for this please? We are on Magento 1.9.3.2 and the items are NOT being sold. Thanx
answered 6 mins ago
EstaEsta
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
we are having the same issue. We have meticulously gone through logs and calls being made to our third party inventory system. Every time it correctly updates the product to the quantity available. Give it an hour or two and it "re-sets" it to zero. Then we run the sync again and it updates to the correct stock Quantity. Has anyone found an answer for this please? We are on Magento 1.9.3.2 and the items are NOT being sold. Thanx
answered 6 mins ago
EstaEsta
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
we are having the same issue. We have meticulously gone through logs and calls being made to our third party inventory system. Every time it correctly updates the product to the quantity available. Give it an hour or two and it "re-sets" it to zero. Then we run the sync again and it updates to the correct stock Quantity. Has anyone found an answer for this please? We are on Magento 1.9.3.2 and the items are NOT being sold. Thanx
answered 6 mins ago
EstaEsta
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
we are having the same issue. We have meticulously gone through logs and calls being made to our third party inventory system. Every time it correctly updates the product to the quantity available. Give it an hour or two and it "re-sets" it to zero. Then we run the sync again and it updates to the correct stock Quantity. Has anyone found an answer for this please? We are on Magento 1.9.3.2 and the items are NOT being sold. Thanx
answered 6 mins ago
EstaEsta
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 6 mins ago
EstaEsta
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
answered 6 mins ago
EstaEsta
1
answered 6 mins ago
EstaEsta
1
1
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Esta is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
add a comment |
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Has there been any orders at all for those products that have had their inventory reset to 0?
– zigojacko
Aug 13 '13 at 10:21
Did you ever find an answer for this? I'm getting the same problem. I can can set the stock quantity ok but as soon as I view the product page it gets set back to 0 and "out of stock".
– Mr_Chimp
Sep 12 '14 at 15:38
Hi , Did you find an answer for this as well ? I am having the same issue now , we had recently downgraded from Magento Enterprise to Community 1.9.x
– Pravin
Mar 24 '17 at 9:19
I did not ever find out what was causing this. I no longer work on the project anymore and it was migrated off of Magento. Sorry I couldn't help.
– Brian Litzinger
Mar 24 '17 at 14:39